Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all purchase contracts that you conclude as a private customer or as a company via esmee.ch with Marein AG. By placing your order, you agree to these GTC.

2. Conclusion of Contract

The presentation of products on esmee.ch does not constitute a binding offer, but rather an invitation to order. By completing your order, you submit a binding offer. The purchase contract is concluded as soon as we confirm your order by email. If you do not receive a confirmation within a reasonable period, this is considered a rejection of the order – you are then free to order elsewhere.

3. Products

Please note the warning instructions on the packaging when using our products. Special caution is advised for children under 3 years of age. We decline any liability claims (including for damage to material goods or animals) to the extent permitted by law.

4. Prices

Prices are quoted in Swiss Francs (CHF) and include Swiss VAT (8.1%), advance recycling fees, and our handling fees.

We reserve the right to change prices at any time. The prices published on esmee.ch at the time of your order apply to you.

5. Shipping and Delivery

5.1 Delivery Area and Delivery Time

We deliver exclusively within Switzerland. Delivery takes place as quickly as possible, generally within 1–2 working days. You can track the status of your shipment at any time via the link in the shipping confirmation.

In the event of temporary unavailability, follow-up deliveries will be made to you free of charge. On days with increased order volumes (e.g., before Christmas or school holidays), delivery times may be extended. We exclude claims for damages due to late delivery, provided there is no gross negligence on our part.

5.2 Shipping Costs

We charge a flat shipping rate of CHF 5.95 regardless of actual costs. For orders of CHF 49.– or more, we deliver free of charge.

5.3 Shipping Service Providers

We ship with Swiss Post Ltd and DPD (Switzerland) AG.

5.4 Transport Damage

In the event of visible transport damage, we ask you to have the delivery person create a record and to report the damage to us immediately at info@marein.ch. We will then take care of a quick solution.

6. Payment Methods

You can choose between different payment methods that are displayed at checkout at the time of your order. We currently accept:

• Credit card (Visa, Mastercard, American Express)
• TWINT
• Apple Pay / Google Pay
• Payment by invoice (PowerPay) – see section 6.1

Payment processing is secure and encrypted via our payment service providers. We do not store full payment data ourselves.

6.1 Payment by Invoice with Installment Option (PowerPay)

The "Payment by invoice" method is offered by MF Group AG (PowerPay) as an external payment service provider. Availability requires a successful identity and credit check by MF Group. Which options are available in each case is at the sole discretion of MF Group.

With the individual invoice, you can easily pay for your purchase by invoice. If you do not pay the individual invoice within the specified timeframe, you will receive a monthly invoice with an order summary the following month.

You will receive your invoice free of charge by email – a valid email address is required. Upon conclusion of the contract, MF Group assumes the claim and handles the payment modalities.

By choosing "Payment by invoice," you accept the GTC of PowerPay/MF Group in addition to these GTC.

7. Notice of Defects and Warranty

7.1 Notice of Defects

Please check the goods for quality and potential defects immediately upon receipt. You must report any defects to us at info@marein.ch within 8 days of receiving the goods. Payment does not constitute a waiver of the right to report defects.

7.2 Warranty

We guarantee for a period of 24 months from delivery that the goods possess the warranted characteristics and are suitable for their intended use (Art. 210 CO).

If a defect exists, we will, at our discretion, provide a free repair or a replacement. Please return the defective goods in their original packaging and unused. If you have any questions, you can reach our customer service at info@marein.ch.

8. Voluntary Right of Return (14 Days)

In Switzerland, there is no statutory right of withdrawal for online purchases. However, we voluntarily grant you a 14-day right of return if you are not satisfied with a product for any reason.

8.1 Conditions

• You report the return within 14 days of receipt of the goods via the form.
• The goods are unused and in their original packaging.
• Labels and any seals are undamaged.

8.2 Return Costs

You bear the costs of the return shipment yourself, unless the return is due to a defect or error on our part.

8.3 Refund

After receiving and inspecting the returned goods, we will refund the purchase price to the original payment method within 14 days.

8.4 Exceptions

Specifically excluded from the voluntary right of return are:

• Custom-made and personalized products
• Reduced-price items
• Hygiene products, if the seal has been broken
• Already assembled or mounted furniture

The statutory right to report defects and the warranty (Section 7) remain unaffected.

9. Express Replacement Guarantee (optional)

At checkout, you can add our Express Replacement Guarantee for an additional charge of CHF 3.95. This allows us to replace damaged, lost, or stolen shipments quickly and easily – without complex follow-up questions.

9.1 What is covered

If your shipment arrives damaged, is lost in transit, or is stolen during/after delivery, we will replace the goods for you – without requiring the return of the original shipment.

9.2 How it works

Simply contact us by email at info@marein.ch with:

• your order number
• a brief description of what happened
• in case of damage: a photo

Upon receipt of your report, we will ship the replacement goods within 24 hours (on working days).

9.3 Notification Period

To help you quickly, please report the issue within 14 days of receipt or the expected delivery date. Unfortunately, we cannot consider reports received after this period under the Express Replacement Guarantee.

9.4 Not covered

The Express Replacement Guarantee does not apply to damage that occurs after receipt by you (e.g., drops, liquids, improper use) or in cases of obvious misuse. Your statutory warranty rights remain unaffected.

10. Liability

We commit to ensuring security in our systems and programs that we have control over in accordance with current state-of-the-art standards and to complying with applicable data protection rules.

We are not liable for:

• Defects and malfunctions for which we are not responsible
• Security vulnerabilities and operational failures of third-party companies with which we work or on which we depend
• Force majeure
• Improper use or disregard of risks by the customer or third parties
• Excessive strain or unsuitable equipment of the customer or third parties
• Extreme environmental influences
• Interventions by the customer or disturbances by third parties (e.g., viruses, worms, hacking attacks) that occur despite current security measures

Otherwise, our liability for gross negligence and personal injury remains unaffected.

11. Data Protection

The collection, processing, and use of your personal data takes place within the framework of our Privacy Policy, which you can view at any time on esmee.ch.

12. Applicable Law and Jurisdiction

These GTC and the contract with you are governed exclusively by Swiss law, excluding the UN Sales Convention.

The place of jurisdiction for both parties is Baden (Canton Aargau).

13. Final Provisions

Should individual provisions of these GTC be or become ineffective, the validity of the remaining provisions shall remain unaffected. The ineffective provision shall be replaced by the legally permissible regulation that comes closest to its meaning and purpose.

We reserve the right to amend these GTC at any time. The version valid at the time of the conclusion of the contract applies to your order.

14. Provider

Esmée is a registered trademark of:

Marein AG
Bahnhofstrasse 134
8957 Spreitenbach
Switzerland

UID: CHE-107.950.676
Managing Director: William Reinecke

Contact: info@marein.ch

As of: 16.06.2026