Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all purchase agreements that you, as a private customer or a company, conclude with Marein AG via esmee.ch. By placing your order, you agree to these GTC.

2. Conclusion of Contract

The presentation of products on esmee.ch does not constitute a binding offer but an invitation to order. By completing your order, you submit a binding offer. The purchase agreement is concluded as soon as we confirm your order by email. If you do not receive a confirmation within a reasonable period, this is considered a rejection of the order – you are then free to order elsewhere.

3. Products

Please note the warning labels on the packaging when using our products. Special caution is advised for children under 3 years of age. We disclaim any liability claims (including for damages to material goods or animals), to the extent legally permissible.

4. Prices

Prices are stated in Swiss Francs (CHF) and include Swiss VAT (8.1%), advance recycling fees, and our processing fees.

We reserve the right to change prices at any time. The prices published on esmee.ch at the time of your order apply to you.

5. Shipping and Delivery

5.1 Delivery Area and Delivery Time

We only deliver within Switzerland. Delivery will be as quick as possible, usually within 1–2 working days. You can track the status of your shipment at any time via the link in the shipping confirmation.

In case of temporary unavailability, subsequent deliveries will be free of charge for you. On days with high order volumes (e.g., before Christmas or school holidays), delivery times may be longer. We exclude claims for damages due to delayed delivery, unless gross negligence on our part exists.

5.2 Shipping Costs

We charge a flat shipping rate of CHF 5.95 regardless of the actual effort. For orders over CHF 69.–, shipping is free.

5.3 Shipping Carrier

We ship with Swiss Post AG and DPD (Switzerland) AG.

5.4 Transit Damage

In the event of visible transit damage, we ask you to have an inventory drawn up by the delivery person and to report the damage immediately to us at info@marein.ch. We will then arrange for a quick solution.

6. Payment Methods

You can choose between various payment methods, which are displayed in the checkout at the time of your order. We currently accept:

• Credit card (Visa, Mastercard, American Express)
• TWINT
• Apple Pay / Google Pay
• Klarna (various Klarna payment methods depending on availability)
• Purchase on account (PowerPay) – see Section 6.1

Payment processing is secure and encrypted via our payment service providers. We ourselves do not store complete payment data.

6.1 Purchase on account with partial payment option (PowerPay)

The "purchase on account" payment method is offered by MF Group AG (PowerPay) as an external payment service provider. Availability requires a positive identity and credit check by MF Group. Which options are available at any given time is at the sole discretion of MF Group.

With the single invoice, you can easily pay for your purchase by invoice. If you do not pay the single invoice within the specified timeframe, you will receive a monthly invoice with an order overview in the following month.

You will receive your invoice free of charge by email – a valid email address is a prerequisite. Upon conclusion of the contract, MF Group takes over the claim and handles the payment modalities.

By choosing "purchase on account," you accept in addition to these GTC, the GTC of PowerPay/MF Group.

7. Notification of Defects and Warranty

7.1 Notification of Defects

Please check the goods immediately upon receipt for quality and any defects. Please report defects to us within 8 days of receipt of the goods at info@marein.ch. Payment is not considered a waiver of the right to notify of defects.

7.2 Warranty

We guarantee for a period of 24 months from delivery that the goods have the warranted characteristics and are suitable for the intended use (Art. 210 OR).

If there is a defect, we will, at our discretion, carry out a free repair or replacement delivery. Please return the defective goods to us unused and in their original packaging. For questions, you can reach our customer service at info@marein.ch.

8. Voluntary Right of Return (14 days)

In Switzerland, there is no legal right of withdrawal for online purchases. However, we voluntarily grant you a 14-day right of return if you do not like a product for any reason.

8.1 Conditions

• You report the return within 14 days of receipt of the goods via the form.
• The goods are unused and in their original packaging.
• Labels and any seals are undamaged.

8.2 Return Shipping Costs

You bear the costs of the return shipment yourself, unless the return is due to a defect or error on our part.

8.3 Refund

After receipt and inspection of the return, we will refund the purchase price to the original payment method within 14 days.

8.4 Exceptions

The voluntary right of return does not apply to, in particular:

• Custom-made and personalized products
• Reduced items
• Hygiene items, if the seal has been removed
• Already assembled or mounted furniture

The legal right to notify of defects and warranty (Section 7) remains unaffected.

9. Express Replacement Guarantee (optional)

At checkout, you can add an Express Replacement Guarantee for an additional charge of CHF 3.95. This guarantee is a voluntary additional service and only applies if you have actively selected it at the time of purchase.

9.1 Scope of Service

With the Express Replacement Guarantee, in the event of damage, loss, or theft of the delivered goods, we will replace the affected product within 24 hours – without the need to return the original goods.

9.2 Validity

The Express Replacement Guarantee is valid from the delivery of the goods. The exact conditions and validity period can be found in the guarantee confirmation that you receive with the order confirmation.

9.3 Claiming the Guarantee

Please report any damage, loss, or theft immediately to us by email at info@marein.ch with the following information:

• Order number
• Brief description of the incident
• In case of damage: Photo(s) of the damage

9.4 Exclusions

The Express Replacement Guarantee excludes:

• Willful damage
• Damage due to improper use
• Consequential damages or indirect damages
• Intentional false statements

10. Liability

We commit to ensuring security in our systems and programs, over which we have influence, in accordance with current technical standards and to complying with applicable data protection regulations.

We are not liable for:

• Defects and disruptions for which we are not responsible
• Security flaws and operational failures of third-party companies with whom we cooperate or on whom we depend
• Force majeure
• Improper use or disregard of risks by the customer or third parties
• Excessive stress or unsuitable operating resources of the customer or third parties
• Extreme environmental influences
• Interventions by the customer or disruptions by third parties (e.g., viruses, worms, hacking attacks) that occur despite current security precautions

Furthermore, our liability for gross negligence and personal injury remains unaffected.

11. Data Protection

The collection, processing, and use of your personal data take place within the framework of our Privacy Policy, which you can view at any time on esmee.ch.

12. Applicable Law and Place of Jurisdiction

For these GTC and the contract with you, Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for both parties is Baden (Canton Aargau).

13. Final Provisions

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected. The legally permissible regulation that comes closest to their meaning and purpose shall replace the invalid provision.

We reserve the right to amend these GTC at any time. The version valid at the time of conclusion of the contract applies to your order.

14. Provider

Esmée is a trademark registered by:

Marein AG
Bahnhofstrasse 134
8957 Spreitenbach
Switzerland

UID: CHE-107.950.676
Managing Director: William Reinecke

Contact: info@marein.ch

Date: 16.06.2026